Loading... Please wait...

Shipping & Returns

Shipping & Returns

Returns Policy

You may return most non-perishable, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping
We ship to virtually any address in Australia. WE DO NOT SHIP TO POST OFFICE BOXES(because the product is perishable) International customers should contact us if they are interested in placing an order.

The shipping rates for the items we sell are weight-based.

All orders are shipped by courier.  All perishable items (including cheese) are dispatched Tuesday or Wednesday for next day delivery. If your order contains no perishable items, you may be offered the option to have it shipped by road express, which is slower but, in some instances, cheaper.

PLEASE NOTE: The shipping address you give should allow for someone to be at home to accept delivery, or provision for the delivery service to drop the package at the front door.

 

  •  

News

  • Xmas Orders

    All Orders for Christmas deliveries must be in by 18th Dec- Merry Christmas to …

  • Wicked Clothbound Cheddar

    Among a swag of awards this year for our soft cheeses, the Wicked Cheddars were …

 

Newsletter

Register for Wicked Cheese e-mail news updates.

The Wicked Cheese Co Pty Ltd
1238 Richmond Rd
Richmond Tasmania 7025 (see MAP)

Tel: 03 6260 2341